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Support.

We are proud to serve our customers with the best IT support possible.

The fastest way to get support is to fill out our online form or email us directly.

Most Efficient

Submit a ticket via our online form below.

Open the form

Send your request directly to our support queue. Include your name, organization, and a clear description of the issue.

Send an email

Urgent Issues

For business-critical outages or time-sensitive problems, call us directly. We monitor our lines during business hours.

Call now

Submit a ticket

Describe your issue.

Your name

Email address

Organization

Phone & extension

Subject / summary

Detailed description

Remote assistance

If a Bercell technician has asked you to start a remote session, download the appropriate agent below.

Download and run AgentSetup_Managed.exe to start a session.

Download and run AgentSetup_Managed-mac.zip to start a session.

Alternative remote access — download TeamViewer_Setup.exe.

Only download a remote access agent when you are actively working with a Bercell technician who has asked you to do so.